![]() Did you use the same cable with the 2.0 port as with the 3.0 port? USB 3.0 ports are supposed to be backwards compatible with 2.0 ports, and it has been my experience that that's the case. Thank goodness the new computer still has 4 USB 2.0 ports in addition to all the new 3.0 ports! Don't know why the Canon people can't just share this with everyone who calls in for Tech Support ~ instead you get the standard answer that they no longer support that particular model. No need to hassle with anything else on the computer ~ camera is recognized under devices & program works like a dream. So I tried your suggestion of using a USB2.0 port instead of the USB3.0 ports on the new computer with Windows 10 & viola, everything works beautifully. Yes my Win7 computer worked fine with the camera & program. Answer & essentially so simple! I used the original disk with drivers for my Power Shot & the program disappeared 5 seconds after opening it & plugging in the camera. ![]()
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